Cue Support
Questions, bug reports, or feature ideas — we read everything. Email cue@obtustudio.com and we'll get back to you, usually within 1–2 business days.
Quick answers
- Common questions are covered in the FAQ on the home page.
- Your scripts and recordings live on your device — deleting the App deletes them, so export anything you want to keep first.
Manage your subscription
Cue Pro is billed through Apple. To change or cancel it, open Settings → your name (Apple Account) → Subscriptions → Cue on your device. Cancellation takes effect at the end of the current billing period.
Refunds
Purchases and refunds are handled by Apple, not by us. Request a refund at reportaproblem.apple.com — sign in with the Apple Account you used to purchase, find the Cue charge, and choose "Request a refund". Apple usually responds within 24–48 hours.
Restore purchases
If you reinstalled Cue or switched devices and Pro isn't showing, open the paywall in the App and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy Pro.
Report a bug
When emailing about a problem, it helps a lot to include: your device model, iOS version, what you were doing when it happened, and a screen recording if you can capture one.
Legal
See our Privacy Policy and Terms of Service.